General terms and conditions of restaurant operations

Terms and Conditions (GTC)

Our entire team strives with great personal commitment to ensure that every single guest can spend a wonderful time with us. In order for this to be successful, we ask you to understand that we only make reservations and meals in our restaurant on the basis of the following general terms and conditions:

1. Scope.The following regulations apply to all reservations and meals in our Blinkfür restaurant. By making a reservation based on these regulations, you agree to their validity for all subsequent transactions, i.e. any future use of the services we offer. This applies to future reservations regardless of whether they are made verbally (e.g. by telephone), by email or in another way.

2. Reservations and cancellations. We would like to point out that a binding table reservation, be it directly (by email, fax or telephone) or via a reservation platform, can only be made if all information, in particular contact details such as telephone number and email address, are correct . Otherwise we will be forced not to accept the reservation and to release the reserved places. Since our restaurant only has a limited number of seats and the dishes we offer are always freshly and elaborately prepared, we cannot offer much flexibility when allocating and reserving the available seats. In particular, in the case of larger reservations, we are regularly forced to turn away other guests. Against this background, the damage that we incur due to non-compliance or cancellation of reservations at unreasonably short notice is significant. We therefore ask for your understanding that we reserve the right to claim this damage if necessary in accordance with the following regulations. Please also understand that in such a case we will not notify you again.

2.1 We reserve the right to make a reservation in our restaurant (particularly on weekends or other busy days) only upon providing credit card information. We are entitled to charge the respective credit card with any compensation owed (in accordance with the following regulations).

2.2 Reservations are binding with regard to the reserved time and the number of reserved places (ie the announced guests). However, you can cancel your reservation in whole or in part (i.e. with regard to individual seats/guests) no later than 2 hours before the reserved time without incurring any costs.

2.3 If a cancellation is not made by the time specified in Section 2.2 at the latest, we are entitled to charge a flat rate compensation of € 15.00 per person. If the reserved places are not taken up within 15 minutes of the reserved time at the latest (i.e. the guests announced do not show up), we are entitled to allocate the places to someone else. Sections 2.3 and 2.4 also apply in this case. In this case, however, we must and will allow any income that we generate by allocating the places elsewhere to be offset against the compensation in accordance with Section 2.3.

2.4 If you are not responsible for the late cancellation or non-use of the reserved places, we are not entitled to claim compensation. In addition, you always have the right to prove that we have not suffered any damage as a result of the late cancellation or no-show or that this is significantly lower than the compensation in accordance with Section +49 38825 22114 The provisions in Section 2.3 and Section 2.4 also apply if the guests Although you appear, you do not take up the reserved seats and instead leave our restaurant. This applies in particular in the event that more people show up than announced in the reservation and it is not possible for us to provide additional places. We ask for your understanding, as we are bound to a specific room layout and a maximum number of guests due to our room concept and existing public law obligations.

3. Exclusive bookingExclusive booking of our restaurant (for closed events) is only possible based on an individual offer, which we will be happy to make to you if there is availability. Please contact us directly (preferably in person or by email).

4. PaymentsUnless otherwise agreed, the following payment terms apply:

4.1 Payments are to be made in euros and generally in cash.

4.2 We are not obliged to accept 200 euro notes or 500 euro notes as payment. Please understand that we only keep a limited supply of change in the restaurant every day.

4.3 As an alternative to paying in cash, we offer the option of paying by EC card or credit card.

5. VouchersThe following conditions apply to the redemption of vouchers issued by us:

5.1 A voucher can only be redeemed with / as well as in the original. This means that the original vouchers must be brought with you and redeemed. We assume no liability for vouchers that have already been received and then lost.

5.2 A voucher can only be used to pay for the food and drinks offered and consumed in our restaurant. Cash payment of the voucher amount is not possible. We ask for your understanding.

5.3 A voucher can only be used once for payment (up to the total amount stated therein). It is not possible to divide the voucher amount (e.g. over several visits).

5.4 Cancellation is only possible with consultation and as a gesture of goodwill and by returning the originally issued voucher minus 30% of the voucher value.

6. LiabilityThe following conditions apply to our liability for damages and reimbursement of expenses based on contract or other legal reasons:

6.1 We are fully liable in accordance with statutory provisions for damage caused intentionally or through gross negligence by us, our legal representatives or vicarious agents.

6.2 We are only liable for damage caused negligently by us, our legal representatives or vicarious agents if:

6.2.1 essential contractual obligations are breached. These are obligations whose fulfillment enables the proper execution of the contract and on whose compliance our customers can regularly trust and rely. Obligations that arise from the nature of the contract and whose violation endangers the achievement of the purpose of the contract are also essential.

6.2.2 Obligations to consider the rights, legal interests and interests of customers are violated and our service can no longer be expected of them.6.3 Our liability in the cases mentioned in Section 6.2 is limited to the foreseeable damage typical of the contract. In all other cases we are not liable for simple negligence.

6.4 The limitations of liability in accordance with Sections 6.2 and 6.3 do not apply to damage resulting from injury to life, body or health. They also do not apply to claims arising from the Product Liability Act, due to fraudulently concealed defects or from a guarantee, as well as to all other cases in which the statutory liability rules are mandatory.

6.5 The above regulations in this section 6 apply accordingly to any personal liability of our bodies, representatives and vicarious agents.

General terms and conditions for out-of-home sales/online shop

I. Conclusion of contract, ordering process

All information that the customer provides in the ordering process must be current and truthful. The order can be made via the online order form from the fish restaurant Blinkfür. In the case of an order via the online order form from the fish restaurant Blinkfür, the contract between the parties is concluded by the Fish restaurant Blink for order confirmation sent by email.

II. Claims for defects, limited right of withdrawal

Any product images do not have to correspond to the food delivered. The customer has no claims for defects to the extent that the changes are reasonable and do not depend on an agreement on quality. Right of withdrawal (DOES NOT APPLY TO PERISHABLE GOODS) Subject to the provisions under paragraphs 2 and 3, you have the right to withdraw from this contract within fourteen days without giving reasons to revoke. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. To exercise your right of cancellation, you must contact us: – By post to : Fischrestaurant Binkfür, Ostseeallee 64, 23946 Ostseebad Boltenhagen - By email to: kardellsfischrestaurant@t-online.de means of a clear statement (e.g. a letter sent by post, telephone or email) about your decision to revoke this contract, inform. To meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired. Consequences of cancellation If you cancel this contract, we will pay you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us) must be repaid immediately and at the latest within fourteen days from the day on which we receive notification of your cancellation of this contract has been received. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You have the goods immediately and in any case no later than within fourteen days from the day on which you notify us of your cancellation of this contract to: Fischrestaurant Blinkfür, Ostseeallee 64, 23946 Ostseebad Boltenhagen. The deadline is met if you send the goods before the fourteen day period has expired. We bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling them that is not necessary to check the nature, properties and functionality of the goods. It is pointed out that no The statutory right of withdrawal for consumers exists for goods that are not suitable for return due to their nature or whose expiry date would be exceeded, i.e. in particular for: perishable goods, Section 312g Paragraph 2 No. 2 BGB. According to Section 2 Paragraph 1 No. 2 LMH-V, perishable goods are foods that are easily perishable from a microbiological point of view in a short time and whose marketability can only be maintained if certain temperatures or other conditions are adhered to. Sealed foods if the sealing is carried out was removed from the delivery, Section 312g Para. 2 No. 3 BGB. In the case of sealed goods, the right to inspect the food guaranteed by the right of withdrawal must be limited to an external inspection. The goods offered are a collection of perishable goods and sealed food, so that the customer has no right of withdrawal in this respect. The ordered goods are delivered at the agreed location Made available for collection. The statutory warranty rights apply.

D. Final provisions

The exclusive place of jurisdiction for commercial transactions is Schwerin. German law applies exclusively. Should individual provisions of these General Terms and Conditions be or become ineffective or void, this will not affect the effectiveness of the remaining provisions. If any provision of the contract is or becomes invalid or unenforceable, the remaining provisions remain unaffected. The parties agree to replace the invalid or unenforceable provision with a valid and enforceable provision that comes closest to achieving the parties' objective from an economic perspective. The same applies in the event of a regulatory gap.

Kind regards, Andreas Kardell / CEO Fish Restaurant Blinkfür